The New Rules: Delivery Logistics in the E-Commerce Era

This guide discusses the critical questions surrounding retail delivery and strategic last-mile technologies, including:

• The primary operational challenges facing retailers when it comes to delivery
• Assessing the use of in-house fleets, outsource deliveries, or both
• How retailers can ensure that their delivery operations are successful
• Using technology to gain visibility and control over retail delivery operations
• Why the customer-centric approach to delivery becomes a strategic imperative

With the e-commerce market expected to reach $3.5 trillion in the next five years, the “Amazon effect” has put escalating pressure on retailers of all segments and sizes to provide impeccable customer service—especially in the area of delivery. With exceptional, personalized delivery experiences becoming just as crucial to customer satisfaction as the online shopping experience, retailers who want to remain competitive in the coming years must in optimizing their delivery operations.